While we endeavour to provide full service to our customers at all times, the customer accepts that our services may drop, be suspended or limited due to reasons beyond Coldeye’s control (for instance, the performance of third parties such as internet service providers) and additionally for upgrades to our existing software. Notice of planned software outages will be given to all customers, and it is the responsibility of all customers to act on such notifications. Coldeye accepts no responsibility for losses and damages incurred by the customer during these periods. It is also the responsibility of the user to ensure they are allowed to use Coldeye services under existing restrictions within their country.

In no event will Coldeye’s liability for damages relating to the end user’s use of (or inability to use) the services provided exceed the amount the end user has paid for the service during the contract period during which the damages are incurred.